Quality policy

PrimeLogistics’ organizational goal is to be regarded as the premier freight forwarding company in the C.I.S., providing customers and overseas partners with reliable, cost-effective logistics management services under one roof. Our business’s main assets are customer intimacy, entrepreneurial excellence, and highly motivated personnel, combined with an in-depth knowledge of the foreign cultures in which we operate. At all levels, PrimeLogistics managers must be leaders who are accepted by their staff and act as their coaches. With our own companies and branches in each country, we guarantee deep roots in the local work culture and customer relations. We pledge to provide the highest quality services to our customers through total quality management, which means that we will:

• Consistently provide services that exceed our customers’ needs and requirements.
• Thoroughly understand the needs and requirements of all our customers.
• Look for new process improvements in all that we do.
• Provide a safe, rewarding, and supportive work environment.
• Provide skill enhancement to employees and generate the necessary infrastructure and resources to support all operational processes.
• Comply with all applicable legal and statutory obligations.

In this context, we are committed to providing the necessary leadership, management, and resources, and we ensure that the company’s quality policy is reviewed and communicated annually to employees and third parties.